Getting Started With PetProGo


At PetProGo we’re about more than just dog walking & pet sitting. We’re in this for the love of animals and people. We know that, as pet owners, our clients only want the absolute best for their pets, and sometimes life can get hectic. That’s why we offer rides to vet appointments, hikes, and we continuously work hard to build a bond with your pet. We’ll be there if you go out of town for work, need a vacation, or even if you’re working from home and just need someone who can take your dog out for a little fresh air or adventure.


If you’ve been thinking about reaching out to a new pet care professional to start booking services, but you aren’t sure how to get started, you’ve come to the right place. You have enough to stress about without worrying about finding good pet care. We want the entire process to be easy for our clients. We’ve put together this walkthrough as a guide to help you navigate the initial steps to get the ball rolling and learn the booking process. Let’s jump right in!



How To Get Started



It’s important to us that we can give your pet everything they need. That’s why the first step in getting established as a PetProGo client is to fill out an information form. On this form, we ask for some basic information about you and what you need. This helps us understand what you and your pet are looking for in a pet care relationship.


After you submit your form, you’ll hear directly from us! We’ll ask you some more questions about what you need and figure out how we can help. It’s so important that we build a good, understanding relationship with you from the very start because you and your pet deserve the best!



We don’t just dive right into walking or sitting for your pet. Our next step is to set up a meet & greet so you can get to know your pet professional, and so we can get to know your pet. We know that some people aren’t yet comfortable with in-person meetings, so if you’d prefer, we can set up a virtual meet & greet instead.


We’ll also help you create an account and build your client profile. Your profile is your Pet Pro’s holy grail. It contains all information about you, your pet, and your home so that everything runs seamlessly.


As your Pet Pro will refer to your client profile regularly, it’s so important to include as many details about your pet as possible. We want to know their likes and dislikes, if they have a favorite toy, and more about their personality. There is no detail that is too small!


Your profile will also ask you to share information about how to enter your residence, any special instructions for your pet, and emergency contacts. The best part is that you can update your profile with new information or make changes at any time.


After you’ve completed your meet & greet, we will help you with next steps. We won’t just leave you hanging! If you and your pet are satisfied after the meet-up, we will help you book your first appointment and answer any questions you may have about our booking software.


P.S. Don't worry; your information is secure within the Client Portal. This includes your personal information, login details, and credit card information.



Booking Appointments With PetProGo


Booking services for your pet doesn’t need to be difficult or involve lengthy phone calls. After making your client profile, download the Time To Pet app to your phone or tablet. This app makes keeping track of your appointments, booking, and billing as easy as pie. With the app, you can book appointments, change times or dates, and contact us easily no matter where you are.


Booking appointments takes only a few steps:


  1. Log in to the client portal

  2. Select “Scheduling” from the menu and click on “New Service”

  3. Pick your preferred service

  4. Then, select your preferred time


Inside PetProGo Client Portal


When you select your ideal visit time, a 2 hour window is created (one hour before and one hour after your ideal time) which allows for flexibility due to traffic, emergencies, schedule changes, etc. We'll always do our best to arrive as close to your ideal time as possible, but life is unpredictable.


Your Pet Pro will send you all communications through the messaging feature of the app, so you can keep everything organized and in one place.


You can learn more about how to make an appointment, how to handle invoices, and how to make changes to your profile here. The Time To Pet app is intuitive and easy to learn, but don’t be afraid to ask questions if you need help.



Why Choose PetProGo


When life gets a little crazy, you might feel like your dog or cat is being neglected. That’s why you need to consider the services that we have to offer.


Regular exercise and attention will keep your dog happy and well behaved, and you will know they’re in good hands. Even cats benefit from socialization and interactive play. With proper socialization, your pet will have less anxiety if you aren’t around as much as usual, and you will also have less anxiety knowing your pet is being cared for.


We will keep you updated on the behavior of your pet with a progress report at the end of every visit. If they seem under the weather, we’ll let you know. If they made a new friend at the dog park, we’ll let you know that, too. We’ll even make sure that you get pictures so you don’t miss out on the cute things your pet does.


We’ll let you know if they’re happy and active or if there are any behaviors that seem to be off. This is why we try to have the same pet professional work with your pet every time. If your pet’s usual Pro is unavailable, we’ll make sure they’re cared for by another Pro they’re familiar with.


It’s important to know that our Pet Pros are employees and not independent contractors. And this differs from a lot of pet care businesses out there!


As employees, we can require our Pros to meet specific standards and to undergo training sessions to keep their skills updated. We run careful background checks on our applicants before inviting them to join our team. We want you to know you can trust the person spending time with your pet, so we go the extra mile when finding new Pet Pros to join our team.



Why wait!? Get started today. By becoming a PetProGo client, you’re joining a community of people who deeply care about pets. Still aren’t sure? Check out our About Us page to learn more about our Pet Pros and to see what some of our clients have to say.




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