Updated: Mar 3, 2020
Allow us to introduce ourselves: we are PetProGro, a team of dedicated professionals (Pet Pros) providing pet care to over 40 communities around Los Angeles. Some of you may know us as Doug’s Dogs, but this year we’re thrilled to announce the expansion of our family and proud to continue our mission of bringing together pet parents with safe and reliable pet care as PetProGro!
One of our biggest values is making sure that pet parents know exactly who we are and what we’re about. We love any opportunity to talk about what’s really at the heart of PetProGro, but we also want to share what makes our pet care services a cut above the rest.
Here’s what you should know about PetProGro:
1. Building Relationships is Our Top Priority
We can appreciate all that technological advances have done to pave the way toward convenience, but when it comes to pet care, dog walking and pet sitting apps like Wag or Rover come with a price: the ability to build long and lasting relationships with your pet sitter. With a rotating list of pet sitters available at your fingertips, how can you really even trust who is caring for your pet?
Our Pet Pros are here for a reason. We sincerely care about getting to know the pet parents we work with and the pets we get to care for. Just as we aren’t random pet professionals among a sea of many, we know that your pet isn’t just another pet. We take time to understand you and your pet’s unique personalities and needs. By the time we get to take your pet for a walk or care for them while you’re away, we’ll have already built a relationship with you and your furry companions. Relationships are built on trust, and you don’t have to settle for pet care that comes without those foundations.
2. We are Pet Care Experts
Our Pet Pro team isn’t just made up of people who like taking care of pets. We’re experienced and thoroughly trained pet professionals, guaranteeing your pets will always be in good hands. Our pet experts have years of professional experience with pets of every age and breed, in a variety of different environments and with widely varying temperaments.
We know how important your pets are to you and in order to take care of your pets, we make sure to take care of our employees. Our Pet Pros receive all the benefits provided through California labor laws, including comfortable wages, paid breaks and sick leave, workers compensation, overtime, and more. Because a happier staff equals better performance and better care for your own pets.
Of course, the training we provide our Pet Pros is ongoing, not just a one-time deal when hiring. The more knowledgeable our Pet Pros are, the better we can provide reliable services that ensure your pet’s safety and well-being. And, reliability means seeing the same familiar faces you know you can trust.
3. We’re Ready for Anything
Even though your pets are always in good hands with our team, we know it can still be a little scary to leave your beloved companions with a sitter. After all, a lot can happen, and we never take that for granted. That’s why PetProGro ensures that each member of the team is fully equipped during walks and home visits, prepared to take on anything that may happen on the job.
In the face of any adverse situation, we stay calm, cool, and collected because we’re problem-solvers at heart and have had enough experience to know how to handle any situation. Having a pet demands flexibility from pet parents, and the same goes for sitters! We’re prepared to think on our feet when we’re on the job, and to help you work out the kinks in whatever changing pet care needs may pop up for you and your pet.
4. To Us, Communication is Key
How can you develop a trusting relationship with your pet sitter without transparency? Remember, we genuinely love getting to know you, and that’s partly because we relate with you as pet lovers and owners ourselves. Staying in the loop with our pets is crucial to the experience of needing a pet sitter.
With PetProGro, you’ll always know what’s going on while you’re away. We communicate frequently with you about everything that’s going on with your furry companion, and we make ourselves responsive and accessible to you so that you feel comfortable knowing your pets are always safe. Our client portal and mobile app are user-friendly and consistently updated when we come to walk or stay with your pets (yes, that means GPS routes sent to your phone after walks along with photos of your pets in our care). When it comes to the well-being of your pets, no amount of communication is too much! You should always feel comfortable reaching out to us with any questions or concerns, big or small.
Now that we’ve made our big debut, it’s time to get to know you! As we mentioned earlier, we spend time getting to know you and your pets before we provide any pet care services. During our free Meet & Greet session, we’ll come to your home and meet you and your pets, get all the information we need to meet all your needs, and go over accessibility and safety in and around your home. Get started today and let us know how we can help.